Frequently Asked Questions


Weleda body oils will not clog pores. It is made out of the purest oils that can be easily absorbed by the skin, such as organic olive fruit, organic jojoba, sweet almond and sesame seed oil. No petroleum or mineral oils are used.

Alcohol is used as a natural preservative in Weleda’s formulation. Only organic grain alcohol that is naturally derived from fermented plant sugars are used in the formula. Unlike many conventional products, Weleda does not use Methyl or Propyl alcohol (also known as rubbing alcohol) in their products. It is used to improve the stability of the products as synthetic preservatives are not used in any Weleda products.

Only a low concentration of alcohol is used in creams, cleansers and lotions. Studies show that it is well tolerated on the skin, even on sensitive baby skin as the product does not harm the acid mantle of our skin.

Weleda was founded in 1921, for more than 100 years the Brand has pioneered in the use of the purest ingredients – natural, wildcrafted and organic materials. Without any synthetic fragrance, preservative, Paraben, Phthalate, Sodium Lauryl Sulfate (SLS) and it is also GMO free. Weleda products are instead packed with the highest quality, natural and pure ingredients for you and your baby.

Unlike petroleum-based mineral oils, plant oils – derived from seeds, fruits and nuts are gentle and nourishing for skin. It protects and balances the skin’s moisture and helps to maintain the oxygen level.

Calendula is well-known for its soothing, comforting and antibacterial properties. Calendula used in Weleda products are organically grown and harvested biodynamically by hand in the Weleda Medicinal Plant Garden of Europe. The gentle and nourishing properties of this flower is suitable for babies and children’s delicate and sensitive skin.

We recommend Weleda Calendula Nappy Change Cream for daily protection. The gentle formula helps to soothe and protect the sensitive skin of the nappy area, preventing and reducing existing redness. The soothing chamomile helps to heal inflammation and Zinc helps to form a protective barrier.


All Weleda products are safe to use for pregnant and breastfeeding moms, unless you are told to avoid a specific ingredient due to any complication. The Weleda Stretch Mark Oil is specially formulated for moms-to-be and mothers. It helps to smoothes the skin and avoid the development of stretch marks. It can be applied on the stomach, thighs, bottom and breasts.


The best way is to keep it away from direct sunlight or extreme weather. It is also important to make sure all products are firmly sealed after each use.



For some products, such as baby lotions and body washes, recyclable and food grade PET and PE/PP plastic is used to package the products, to ensure that it is safe and easy to use.


Shipping & Handling

Free shipping is provided for orders above RM180 across Senstory website.

A shipping fee of RM15 will be collected for West Malaysia, and shipping fees of RM25 will be collected for East Malaysia for orders below RM180

Please call or drop us a message at 012-6286 112. Customer Service is operated from Monday to Friday.

Senstory went through great lengths to ensure the quality of our products. You may return the products if the item is damaged. We will exchange or issue a refund if your return is received within 7 days of the purchase date for all products.

Senstory does not support return of products purchased on sale. We are not obliged to refund items unless they are damaged or defective.

Please contact us for more details.

We know how excited you are to get your order, which is why we are trying our best to get it to you as fast as possible. During the peak period, orders are dispatched within 3 working days. Shipping duration is approximately between 3 to 15 days depending on your location within Malaysia. Orders received on Friday will be processed by the next working day.